Faq
Questions
Do you have questions about the check-in time or the services included at Hotel Isolabella? In this section, you’ll find answers to the most common questions we receive.
We’ve gathered all the useful information to help you organize your stay at Hotel Isolabella with ease and clarity.
If you can’t find what you’re looking for, we’re always happy to assist: contact us, we’re here for you.
Restaurant
At Hotel Isolabella, the day begins with a rich breakfast served from 7:30 to 10:15, offering both sweet and savory options to suit every taste: juices, fresh smoothies, orange juice, muesli, cereals, rice and corn cakes, whole and skimmed yogurt, fresh, dried, and canned fruit, local cheeses from Primiero, cold cuts, classic and sugar-free jams. You’ll also find homemade cakes, freshly baked croissants, a selection of milks (cow, soy, oat, almond), and a tea corner.
In the afternoon, from 4:00 to 5:30 PM, a delightful snack awaits you at IsolaBar: hot chocolate, tea, and fresh pastries, offering a sweet and relaxing break—perfect after a hike or a spa session.
Dinner, served from 7:30 to 8:40 PM, is a moment of flavor and variety: it begins with a vegetable buffet and an appetizer, followed by a choice of four first courses and four main dishes, with both Trentino and vegetarian options. The meal concludes with homemade desserts of the day, all prepared by our chef.
Activities
During the winter season, every afternoon from 4:00 to 5:30 PM, we welcome you to IsolaBar for a sweet and relaxing snack: hot chocolate, tea, homemade cookies, and pastries—perfect for easing back after a day on the snow.
To savor the local traditions, we organize two special evenings: a free tasting of local grappas and a themed dinner featuring Kaiserschmarrn, a warm Austrian dessert, paired with parampampoli, a mountain liqueur that warms both your hands and heart.
In summer, the days are filled with unmissable little events. On Mondays at 7:15 PM, we kick off the week with a special welcome aperitif in the garden, accompanied by a buffet of local delights.
On Wednesdays, for those who love walking and being outdoors, we propose a walk with a typical lunch in our Baita Giasinozza: an authentic experience to be enjoyed among the flavours and landscapes of Primiero (with an additional €30 or as an alternative to dinner).
On Thursday afternoons, from 4:00 to 5:00 PM, the snack returns at IsolaBar, this time featuring iced tea, juices, cookies, and homemade pastries. On Fridays, it’s all about flavor with a special appetizer accompanied by a tasting of local cheeses and cured meats, the perfect way to close the week with the most authentic tastes of our valley.
Wellness center
During your stay, you can enjoy unlimited access to IsolaWellness, our 350 sqm wellness center, open every afternoon from 2:30 PM to 7:30 PM. A space designed to help you regenerate with aromatic vapors, relaxation, and small daily rituals.
Children are also welcome to access the facility; however, those up to 13 years old are permitted only in the pool area and must always be accompanied by an adult, between 2:30 PM and 5:00 PM.
In your room, you will find a bathrobe, towel, and bag for accessing the SPA, while a swimming towel is available for younger guests.
Slippers are not provided automatically; they are available upon request, as part of our effort to reduce plastic usage.
Other included services
At Hotel Isolabella, every detail is designed to offer you a comfortable, relaxed stay full of possibilities. IsolaBar is our lounge bar, where you can enjoy selected wines, craft beers, cocktails, or a nice aperitif, all accompanied by pleasant background music.
If you love being outdoors, Paolo at the reception is always available to offer personalized advice on easy walks, more challenging hikes, or trails for a run immersed in nature. You’ll find
In your free time, you can relax in our reading room or watch a movie in the TV lounge. Fast Wi-Fi is available throughout the property, which is also equipped with a panoramic elevator and a service elevator.
Car
Regarding parking, we offer 10 free outdoor parking spaces or a covered garage, with the option to reserve a fixed parking spot for Euro 8.00 per day (subject to availability).
A charging station for electric cars is also available inside the garage.
Kids
At Hotel Isolabella, children also have their own special space. Isola Kids is a room dedicated entirely to them, where they can play freely with the PlayStation, Xbox, and dive into the ball pit, all in a safe and fun environment.
Our younger guests are also welcome in the wellness area’s pool section, where they can access every day from 2:30 PM to 5:00 PM (ages 0 to 13), accompanied by an adult.
For outdoor adventures, we have children’s bikes available with helmets, and there are three playgrounds located near the hotel, easily reachable on foot (at 50, 200, and 500 meters).
We also think about the comfort of families: upon request (and subject to availability), we provide a baby amenities kit, including a potty reducer, bottle warmer, and bed rails, to make every little guest feel at home.
Pets
At Hotel Isolabella, your four-legged friends are welcome. We are happy to accommodate pets, but we ask for a few small considerations: for hygiene reasons, they are not allowed in the restaurant or wellness areas.
However, if you’d like to share breakfast or dinner with your dog, we can reserve a table for you in the bar area or, during the warmer months, outside in the garden.
The stay includes a small supplement of €15 per night for small pets (up to 10 kg) and €20 per night for medium-sized pets (up to 25 kg). That way, your furry friends can feel at home too, alongside you.
Check-in and check-out
The reception at Hotel Isolabella is open daily from 8:00 AM to 10:00 PM. If you plan to depart before opening hours, we kindly ask you to settle the bill the evening before, by 10:00 PM (or by 9:30 PM if you’re using a stay voucher).
Check-in is available from 2:00 PM. If you wish to arrive earlier, please let us know at the time of booking: we’ll gladly consider the possibility of an
For those who wish to enjoy a few extra hours of relaxation, a late check-out can be requested, allowing you to keep the room until 7:00 PM and continue using the wellness center. This service is subject to availability and, if not included in the booked package, comes with an additional charge starting from €15 per person. Please note that during peak season, this service may not be available.
Booking and Cancellation
Bookings can be made directly on our website, easily and securely. The tourist tax is not included in the price and amounts to €2.50 per person per night, to be paid locally (children under 14 are exempt, for up to a maximum of 10 nights).
To confirm the booking, we require a deposit of 20% of the total amount, to be paid via bank transfer or by providing credit card details (number and expiration date) with authorization for the charge.
For payments by bank transfer, the details to use are:
Albergo Isolabella di Secco Paolo & C. S.a.s.
FPB Cassa di Fassa Primiero Belluno
IBAN CODE: IT 23 J 08140 05614 0000 2402 0123
BIC: CCRTIT2T38A
Cancellation conditions vary depending on the period:
- From December 6 to December 20, 2025, and from January 6 to March 15, 2026: Free cancellation up to 7 days before arrival. After this deadline, the deposit will be retained. In the event of a no-show, late arrival, or early departure, the full amount will be charged.
- From December 21, 2025, to January 6, 2026: Free cancellation up to 14 days prior to arrival. From 14 to 7 days before, the deposit will be retained but can be reused within one year. If the cancellation occurs less than 7 days prior, the deposit will be retained with no possibility of reuse. In case of no-show or early departure, 100% of the stay will be charged.
For more details, you can review the full terms and conditions during the booking process.